Refund policy

Credits are reserved when you start an analysis or AI insight and only charged when it succeeds. If it fails, for example because a profile doesn’t exist or a provider is down, the credits go straight back to your balance. You don’t need to ask.

• You can cancel at any time. Your plan stays active until the end of the period you’ve paid for, and you won’t be charged again.
• New subscriptions: if you’re not happy, email us within 14 days of your first payment for a full refund, as long as you’ve used no more than 10% of the plan’s credits. After that, or once more credits have been used, payments aren’t refunded.
• Renewals, including yearly ones, aren’t refunded once the new period has started, so cancel before the renewal date if you don’t want to continue.
• When you switch plans, the difference is prorated automatically, so there’s nothing to refund.

Credit packs can be refunded in full within 14 days of purchase if none of the pack’s credits have been used. Once any have been used, the pack can’t be refunded. Bought credits don’t expire while your account is open.

• You were charged twice for the same thing, or charged the wrong amount.
• You were charged after cancelling, because of an error on our side.
• We stop offering the service: we refund prepaid subscription time after the service ends.
• Any other case where the law where you live gives you a right to a refund.

You normally have 14 days to withdraw from an online purchase. Because credits and analyses are delivered immediately, when you buy you ask us to start straight away and accept that you lose the right to withdraw for the credits you’ve used. Anything unused within those 14 days is refunded under the rules above.

Email info@influencestats.io from the address on your account, with your workspace name and the invoice or payment date. Payments are processed by Dodo Payments, our merchant of record, so approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.

Please contact us before opening a dispute with your bank. We can almost always sort it out faster. Refunded credits are removed from your balance. For the rest of the rules on billing, see our terms of service.